It depends on what the problem is. It may get the internet going but it will also reset all settings to “out of the box” settings. That includes the Wi-Fi name and password which might disconnect all of your Wi-Fi devices. See the troubleshooting page or call SVN at 760-445-5260 and we will troubleshoot with you.

We have coverage in most of Ramona. Every house is a unique situation and if we have not had service to your location before then we will visit to determine if we can get it. In most cases we can see one of our transmitting stations. Call us to discuss it.

We require a minimum window of 2 hours for installation. Our average is 1 hour but every install is unique and some take longer.

Yes, the installation fee and a prorated monthly fee is to be paid by check, cash or card once the install is completed.

See Plans & Pricing page.

We do not have a contract and because of that we charge extra up front to pay for our installation labor time and materials costs. This saves you headaches if you are needing or wanting to quit our service later.

Sky Valley Network will provide the transmitter, up to 100′ of Cat5e cable and all electrical connections for one computer or router hookup. Almost every installation can be solved with this set of equipment. Some installations may require some additional lengths of wire or unusual power solutions and we will charge more for that. Sky Valley Network will also configure a wireless router and help connect your devices in your house if you have provided the wireless router (Sky Valley Network does not provide a router). Additional installation assistance can be provided by Sky Valley Network for $60/hr.

We send out monthly statements by email.

We accept cash, check, credit card, PayPal and Venmo. Mailing a check each month is common. Many customers setup automatic bill pay through their banks or through us. We also have a yearly payment plan which gives a 10% discount but will not lock you into a yearly commitment!

We have a yearly payment plan which gives a 10% discount but will not lock you into a yearly commitment! Please contact us to learn more.

Go to our “Payment” page. Setting up a payment online with with your bank is another option.

We can setup automatic credit card withdrawals on a monthly or yearly basis at your request. Call us to have this setup. Single bank withdrawals can be done using PayPal.  You can setup automatic bill pay through your bank for your desired pay interval and a check will be mailed to us by your bank.

We do accept PayPal payments. Go to our “payment” page.

No, the service is month to month and if you want to leave there is no penalty.

In order to receive the service a transmitter will need to be attached to the outside of your home and a power supply is plugged in inside your home. These are provided by Sky Valley Network as part of the installation. Most customers need a router which is not provided.

No. The equipment is owned by Sky Valley Network and because of that if it fails it will be repaired or replaced by Sky Valley Network if needed at no cost to you. The router however is provided by you and does belong to you.

No. if you require a router and do not have one you must purchase one before your installation. We can answer questions you have regarding what router you need.

Setup is straight forward. There is usually a built in setup wizard or an app you download. We can walk you through setting up over the phone at no cost. Otherwise we can install onsite for a fee.

We have several different antennas all of which are under 1 foot in diameter. It is significantly smaller than a satellite dish.

The power for the radio is provided by a twelve volt DC transformer located inside the home. This 2″x3″ standard plug-in transformer can be located anywhere within 100 feet of the antenna. It is connected by an outdoor rated Cat5 cable which Sky Valley Network provides.

We will need to check the model of the router. The Cox, AT&T and satellite routers are often proprietary to those services and are not compatible with our service. Call or email us and we will research it.

Yes, Sky Valley Network does not limit the number of computers that you can use. Sky Valley Network will assist you in configuring a wireless router. Sky Valley Network does not supply a router, you will have to supply a router.

It depends what type of cable it is. Our connection requires a single CAT5e(or better) wire from the antenna outside into the house. The coaxial(TV) cable will not work for our connection. We also cannot use the existing phone connections. We will examine your cabling prior to install.

Mbps is short for “Megabits per second” which is a standard measurement of data speeds. Internet services commonly reference “Mbps” requirements.

No, our service does not require any special software. Our service will work with any computer system that understands standard networking protocols, including Windows, Macintosh, Linux as well as video game consoles like Xbox and PlayStation.

No, currently we offer internet access only.

Yes, our network is designed to be online 24×7.

No, our regular business hours are 9am to 5pm Monday to Friday. However, we do listen to phone messages and maintain the network after business hours and we respond to support messages the following business day. If after hours support is needed we will schedule an after hours phone call ahead of time.

Yes, Sky Valley Network is compatible with most Virtual Private Networks. Some VPN’s require a public IP address and we can accommodate for that.

No, it is a common misconception that wireless means satellite. We are not satellite! We use wireless transmitters that use microwaves to send and receive data through the air from our ground based transmitting stations. It is very similar to your cell phone talking to a cell tower.

No, our service does not require a phone line at all.

No, the frequencies we use are different than tv and cell phones, however our signal can get messed up by certain wireless devices such as cordless phones, baby monitors or wireless cameras.

Yes, we are compatible with all types of VoIP (Skype, Vonage, Magic Jack, Ooma, etc.).

No, we provide internet access only!

No, we do not limit the amount of data you can use per billing cycle!

Yes, however due to fluctuations in our system we do not always guarantee smooth online gaming!

Yes!

Yes, but it will require one of our higher plans for the speed that is necessary for 4K content viewing!