Problem: My internet is not working
Solution:
- Unplug the power cord from the back of your router for 30 full seconds and plug it back in.
- Unplug the power cord of the small power supply that powers the transmitter outside from the wall outlet or power strip for 30 full seconds. It is a black or white rectangular box about 3 inches by 1 inch with a green or white light. (SEE PHOTOS ON THE RIGHT) On one end is the power cord that goes to the outlet and the other end has 2 square ports labeled “POE” and “LAN”.
- If your internet is still down then call 760-445-5260 for further assistance.
Problem: I pressed the reset button and have no internet
Solution:
- Unplug the power cord of the small power supply that powers the transmitter outside from the wall outlet or power strip for 30 full seconds. It is a black or white rectangular box about 3 inches by 1 inch with a green or white light. (SEE PHOTOS ABOVE) On one end is the power cord that goes to the outlet and the other end has 2 square ports labeled “POE” and “LAN”.
- If your internet is still down then call 760-445-5260 for further assistance.
Problem: I installed a new router and I have no internet
Solution:
- Unplug the power cord of the small power supply that powers the transmitter outside from the wall outlet or power strip for 30 full seconds. It is a black or white rectangular box about 3 inches by 1 inch with a green or white light. (SEE PHOTOS ABOVE) On one end is the power cord that goes to the outlet and the other end has 2 square ports labeled “POE” and “LAN”.
- Cables may be in the wrong ports. On the power supply (SEE PHOTO ON RIGHT) there is a “POE” and “LAN”. The cable that comes from the receiver outside goes into the “POE” and the cable that goes to the router goes in the “LAN”. Note: the cable coming from the “LAN” port on the power supply goes in the “internet” or “WAN” port on the router.
- If your internet is still down then call 760-445-5260 for further assistance.
Problem: My devices won’t see my Wi-Fi network
Solution:
Some routers have a dedicated button for turning the Wi-Fi on or off. For example the Netgear Nighthawk R7000 has this button located at the right end off the status lights. In fact it looks like it is just a light but it is a button. Holding it for 2-3 seconds will activate or deactivate the Wi-Fi. A good sign of the Wi-Fi being off is the Wi-Fi indicator lights will be off. Read through the user manual of the router or call tech support or call us at 760-445-5260 for further assistance.